Refund policy
Orders may be cancelled or changed within 12 hours of purchase, as long as production has not started. Once production begins, we unfortunately cannot cancel or modify the order.
Please review product details carefully before placing your order - as all of our products are made to order, we generally cannot accept returns or exchanges for reasons such as change of mind.
Reporting an Issue
If you receive an item that is defective, damaged, or incorrect:
- Contact us within 14 days of delivery with your order number.
- Include clear photos of the issue.
- Our team will review and get back to you within 48 hours.
Refunds & Replacements
We will issue a refund, replacement, or store credit in the following cases:
- A confirmed manufacturing defect or printing error.
- Your order is cancelled before production begins.
- Your item arrives damaged in transit.
- We cannot produce your order due to a technical or quality issue.
Shipping Costs
- If the return is due to a manufacturing defect or our error, we will cover return shipping costs.
- If you return for other reasons, you are responsible for shipping the item back.
- Approved returns must be received within 30 days of approval.
Delivery Issues
- If a package is lost or marked as delivered but not received, please contact us so we can investigate with the carrier.
- If your order is returned due to an incorrect or incomplete address, you may be responsible for reshipment costs.
Damaged Packages
Please inspect your package upon delivery. If your item is damaged during shipping, keep the packaging and contact us right away so we can assist with a replacement or carrier claim.
Questions?
We’re here to help! Contact us anytime.